Holzkohlegrill mit schwarzen Stahlrädern

Für alle unsere Produkte gilt unsere 2-Jahres-Garantie. Sollten in diesem Zeitraum Probleme auftreten, helfen wir Ihnen gerne weiter.

Payment methods

PayPal

In order to guarantee security and transparency on online payments, mem39 has chosen PayPal, leader in the online transactions sector, as its sole partner. PayPal allows anyone with an email address to send or receive payments securely online.

Paypal works like a normal current account: after registering online and opening the account you can carry out the various transactions. It is possible to associate a credit card, a prepaid card or a bank account for free. When PayPal is chosen as a payment method, the user is connected to a secure page where e-mail and password are requested; at this point the amount is immediately deducted from your PayPal account. For more information on enabled circuits visit the website www.paypal.com


Credit card

We accept payments with all credit cards. By choosing to pay by credit card you access the 3D Secure protocol, the free protection system for your online purchases designed by the Visa (Verified by Visa) and MasterCard (SecureCode MasterCard) International Circuits which allows you to prevent any illicit use of the card and to avoid unwanted charges.

The merchant and the consumer involved in a purchase on the Internet do not have the possibility of verifying the real identity of the counterparty: this creates the possibility of witnessing online fraud, in which malicious people use stolen card numbers without the legitimate person's knowledge holders (for example from payment receipts thrown away carelessly).

The new security protocols therefore require the consumer to prove his identity by entering, at the end of the payment, the security code he receives via SMS on his mobile phone.

Bancontact

Thanks to Bancontact it is possible to make purchases from your sofa at any time of the day and pay quickly and securely. How does online payment with the Bancontact card work?
Online shop: Confirm the contents of your cart in the online shop and choose Bancontact as your payment method. Pay with your card. Make sure you have your card reader or digipass handy, enter your card number and expiry date on the Bancontact payment page and follow the instructions. You will receive a payment confirmation on your screen.
How does online payment work with your smartphone?
Are you purchasing and paying on a tablet or smartphone with the app installed? Then choose Bancontact or Payconiq when checking out in the online store. The Payconiq by Bancontact app will open automatically. Check the amount, confirm the payment.

Apple Pay

Apple Pay is a non-instant mobile payment tool created by Apple Inc. that allows you to make online payments on supported websites and apps using Apple devices.

Google Pay

There's a better way to pay, with Google: Google Pay is a quick and easy way to pay on sites, apps and stores using cards saved in your Google account. Google Pay protects your payment information with multiple layers of security and allows you to easily make payments, save tickets and receive rewards, all in one account.

ShopPay

Shop Pay is a payment service provider, which allows users after completing a purchase to save data such as the email address, credit card or in any case the card used, the shipping address and any billing information . This tool is very useful to allow you to pay quickly and without having to re-enter all the data. Entering too much information could make you impatient, with the risk of abandoning the purchase. Shop Pay is thus an effective method for those who want to buy quickly without wasting too much time.

Amazon Pay

Amazon Pay is an online payment processing service owned by Amazon. We have activated AmazonPay as a new payment method, thus offering all users the possibility of paying on www.mem39.com also with their Amazon account.

Satispay

In addition to physical stores, you can also pay with Satispay in many online stores. Why use Satispay for your online payments? Satispay allows you to experience the smartest online payment experience ever! Forget about entering credit card numbers or authentication codes. You can confirm the payment safely with a tap from your Satispay app! Check the status of payments in real time within your Satispay app; Do you need help? Contact dedicated Satispay assistance, they are always available in case of problems with your purchase.

Afterpay

Afterpay is a payment method that gives you space for the things you love and time to pay for them. With Afterpay you have immediate availability of the product or service and you pay it a little at a time, in 3 installments of the same amount. You can use Afterpay to make purchases in online and physical stores. The service has no additional costs for you, if the amounts are paid by the due date.

Cryptocurrencies

Coinbase is a bitcoin payment service provider. Through Bit Pay we give the possibility to pay with the best cryptocurrencies including Bitcoin, Ethereum,
Litecoin, Bitcoin Cash, USDC, DAI, Dogecoin.

Bank transfer

Payments can be made by bank transfer in all currencies. The details are communicated at the time of ordering and may vary depending on the billing country.

Klarna

Klarna is an innovative method that allows customers to receive their products and pay for them in 3 convenient monthly instalments. For more information visit the site

- https://www.klarna.com/it/


Mark

The cash on delivery payment method can only be used in Italy, Vatican City and the Republic of San Marino. Upon delivery, you must be able to pay the exact amount of your order, payments by check are also accepted. Important information: the threshold for the cash on delivery method has a maximum limit of €300. To request a refund, if you have chosen cash on delivery, you will need to have a bank account: with this payment method refunds can only be issued via bank transfer to your account.



Taxes

Product prices always include VAT where applicable, which will always see prices net of taxes.



Payment problems

For problems relating to unauthorized payments or errors of various kinds, it is necessary to contact Customer Service at info@mem39.com.

Shipping Times. The products are shipped by various logistics; for this reason management times can vary from a minimum of 1 working day to a maximum of 2 working days.

Delivery methods. All products are carefully packaged and shipped with insured express service.

Delivery time. Delivery times vary depending on destination. Deliveries in Europe take place on average 3/5 working days.

Order not yet arrived. Most of our orders always arrive on time. However, it may happen that there are delivery delays caused by events not directly attributable to homemem39 or the courier (e.g. severe bad weather, checks by the authorities). If the order has not yet arrived by the expected date, you must promptly contact homemem39 Customer Service at info@mem39.com.

Our couriers. homemem39 shipments are entrusted only to the best couriers including SDA, Bartolini, TNT.

Track orders. Once the order has been shipped, the customer will receive a confirmation via email. The email will contain a link with which it will be possible to independently check the status of the shipment.

Shipping costs and import taxes. If the shipping country is not among the countries in which homemem39 is present, taxes and customs duties may be charged by local authorities, as well as any additional shipping costs. homemem39 is present in all countries of the European Union and the United States. For further information you can contact our Customer Service at info@mem39.com.

Auf homemem39.com ist die Zahlung mit Klarna „Zahlung in 3 Raten“ für Beträge bis zu 3000 Euro möglich. Klarna „Jetzt bezahlen“ ist für Beträge bis 4000 Euro aktiv und Klarna „Später bezahlen“ mit der Möglichkeit der Zahlung nach 30 Tagen für Beträge bis 500 Euro.

Bezahlen Sie bequem in 3/4 Monatsraten mit Afterpay

Die Zahlungsart Nachnahme kann nur in Italien, der Vatikanstadt und der Republik San Marino genutzt werden.

Zum Zeitpunkt der Lieferung müssen Sie in der Lage sein, den genauen Betrag der Bestellung zu bezahlen. Zahlungen per Banküberweisung und Bankscheck werden ebenfalls akzeptiert.

Wichtiger Hinweis: Der Schwellenwert für die Versandart Nachnahme beträgt maximal 300 €.

Die Versandkosten für die Lieferung per Nachnahme werden beim Check-out berechnet

Um eine Rückerstattung zu beantragen, wenn Sie sich für die Lieferung per Nachnahme entschieden haben, benötigen Sie ein Bankkonto: Bei dieser Zahlungsmethode können Rückerstattungen nur per Banküberweisung auf das Bankkonto erfolgen.

Die Zahlungsart Nachnahme kann nur in Italien, der Vatikanstadt und der Republik San Marino genutzt werden.

Zum Zeitpunkt der Lieferung müssen Sie in der Lage sein, den genauen Betrag der Bestellung zu bezahlen. Zahlungen per Banküberweisung und Bankscheck werden ebenfalls akzeptiert.

Wichtiger Hinweis: Der Schwellenwert für die Versandart Nachnahme beträgt maximal 300 €.

Die Versandkosten für die Lieferung per Nachnahme werden beim Check-out berechnet

Um eine Rückerstattung zu beantragen, wenn Sie sich für die Lieferung per Nachnahme entschieden haben, benötigen Sie ein Bankkonto: Bei dieser Zahlungsmethode können Rückerstattungen nur per Banküberweisung auf das Bankkonto erfolgen.

L'opzione per spedire gli ordini a un punto di ritiro anziché direttamente all'indirizzo è ora attiva su www.mem39.com. I punti di ritiro e il relativo funzionamento possono variare da corriere a corriere, ma spesso sono uno dei seguenti tipi di sedi:

• Uffici postali locali.
• Punti di prelievo, ossia attività di vendita al dettaglio che fanno parte della rete di ritiro del corriere e offrono il ritiro locale dei pacchi.
• Negozio di pacchi specializzato. Alcuni corrieri hanno i loro negozi di pacchi locali dove è possibile consegnare, ritirare o restituire pacchi.
• Armadietti self-service situati vicino a centri commerciali, parcheggi e stazioni della metro. Gli armadietti sono disponibili 24 ore su 24, 7 giorni su 7, in modo che i pacchi possano essere ritirati in qualsiasi momento.

Durante il check-out, sarà possibile scegliere un metodo di consegna con spedizione a un punto di ritiro e poi selezionare il punto di ritiro in cui desiderano che l'ordine venga consegnato.

Una volta che l'ordine è stato consegnato a un punto di ritiro, sarà inviato un SMS o una notifica via email con l'avviso che l' ordine è pronto per il ritiro. Alcuni punti di ritiro sono aperti 24 ore su 24, 7 giorni su 7, in modo che sia possibile ritirare i pacchi quando lo si desidera.

Finanziamento senza interessi da 6 a 36 rate erogato da Deutshe Bank.
Documenti necessari: documento d'identità, codice fiscale e ultima busta paga.
Riceverai una e-mail con le istruzioni dopo aver confermato l'ordine.